General

It’s very safe! Jupay respects your privacy and protects your information with the support of advanced technology and compliance with industry standards.

With Jupay, you can send money to Ghana. Check out our list of payment points in the payment network section.

Here you can find a list of the States allowed for money transfers.

Registration is free, only pay the destination specific commission when you send money with us.

Yes, you can go visit us at 739 4th Ave, Suite 204, San Diego, CA 92101, USA.

Unfortunately, due to State regulations you need to be 18 years old in order to send money to any country.

You can receive money when you have a valid bank account or mobile wallet.
Profile

If your Jupay registration is under this e-mail address go to Log In section (here) and click on "Forgot My Password" button in order to recover your password. You only need to type the e-mail address used in registering previously. Within a few minutes you will receive an e-mail with instructions to create a new password. In case you logged in with a social media account you would need to recover your password using that account.

Login to your personal dashboard, click on your profile icon, select Security in the drop down menu (or click here). Enter your current password and the new password you wish to set and click ‘Confirm Password.

Login to your personal dashboard, click on your profile icon, select General in the drop down menu (or click here). You can edit your phone number.

Login to your personal dashboard, click on your profile icon, select General in the drop-down menu (or click here). You can edit the information in your profile.

Remittances can be received into all mobile money, bank accounts and designated pickup points in the recipient country.
System

Go to "Log In" on the Jupay home page here, and provide your e-mail address and password.

Go to the Jupay home page and click on "Sign Up". You can register with your e-mail address and password.

Call us at 1-619-452-1673 Monday-Sunday from 8 AM to 8 PM (Pacific Time) or e-mail us at info@jupay.co.

On Jupay we take good care of your information. Consult our Privacy Policy here and our Terms and Conditions here.

Yes, in order to request a cancellation, please call us at 1-619-452-1673 If the beneficiary didn't receive the money, we make sure to refund your money withnin 3 to 5 working days.

Soon you will also be able to pay for services such as water, electricity, etc. and phone prepaid cards.

Consult our Terms and Conditions here.

The exchange rate is updated every day, in order to give you the highest rate compared to other companies.

With your cellphone number we will be able to contact you in case we need any additional data or there's a situation regarding your transaction. Don't worry, we will only call you when it's necessary. Consult our Privacy Policy.
Transaction

Click on the transaction ID to open and download receipt of transaction

You can send up to $3,000 once you register. Kindly message us in the chat box or email info@jupay.co if you prefer to send a higher amount.

Remittances funded by card will be processed in a matter of minutes , whereas remittances funded by Bank Transfers are processed in 24 hours.

Free or very low fee charges vary based on the destination country.

Fees vary based on destination country.

You can login to your dashboard and check the transaction status of the remittance in question.

All remittances can be received into all mobile money, bank accounts and designated pickup points in the recipient country

We have two payment methods. You can either use your debit card or send it from your bank account (ACH).

The beneficiary can pick up the money as direct cash or have it deposited into a bank account. This could change depending on the country.

You can login to your dashboard and check the transaction status of the remittance in question.

Your beneficiary will only need a valid ID for cash pickup. (The ID must be issued by the government, such as passport, identity card, etc.)

We will reach out to you via email once this occurs

We will reach out to you via email once this occurs

Kindly login to your personal dashboard ("here") to view all transactions.

Your beneficiary can contact us at 1-619-452-1673 in order to follow up on the transaction for its payment.
Phone

1-619-452-1673

Mail : support@jupay.co