If your issue is unresolved by Golden Money Transfer, Inc. (1-888-702-5656), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK
99811-0807
If you are an Alaska resident with questions regarding formal
complaints, please email us at
dbs.licensing@alaska.gov
or call Nine Zero Seven Four Six Five Two Five Two One.
For customer support with money transfers in the UK and Canada and technical support with the app, email support@jupay.co or call +1 619-452-1673
For customer support with money transfers in the US email contactus@omnexgroup.com or call 1-800-210-2884
